Introductory

Introduction

Business world often describes Six Sigma as a highly technical method used by engineers and statisticians to fine-tune products and services. Another school defines Six Sigma as pursuing a goal near-perfection in meeting customer requirements by achieving 3.4 defects per million opportunities (DPMO). Culture change is also a valid way to describe Six Sigma. Motorola puts a lot of emphasis on cultural change such as breaking down the white space between departments, employee empowerment, etc.

Sigma Level

Examples

2σ

IRS phone tax advice

3σ

Restaurant bills, medical prescriptions, airline baggage handling

4σ

Payroll processing

6σ

Domestic (US) air crash fatalities

For Whom

Top management team; Six Sigma Steering Committee; Six Sigma Champion etc.

Objectives

Upon completion of the course the participants will be able to:

- Processes and process identification

- Process management

- Process management software

- Process mapping

- Facilitating a mapping session

- Collecting data

- Analyzing the process data

- Changing the process

- Improvement

Course Contents

Section I : Six Sigma Introduction

• Site Champion and Executive Staff
• Hands on Champions
• Master Black Belt
• Black Belts / Green Belts
• All Employees

Section II : Six Sigma Infrastructure
Define - Measure - Analyze - Improve - Control

Section III : DMAIC Breakthrough Methodology
Define - Measure - Analyze - Improve - Control

Section IV : Implementation Strategy
Implementation roadmap

Section V : Lean Six Sigma

• What is lean Six Sigma?
• Why lean Six Sigma?

Section VI : Lean Six Sigma Toolkits

• Examples:
• Analytical Problem Solving and Decision Making (Kepner-Tregoe Method)
• Failure Model Effective Analysis (FMEA)
• Pre-Control Chart
• Statistical Process Control
• Process Capability
• Measurement Systems Analysis (MSA)
• Multi-Vari Analysis
• Design of Experiment (DOE)
• Taguchi Method

• 5-S Housekeeping and Visual Control
• Lean Manufacturing System (LMS)
• Cellular Manufacturing System (CMS)
• Standard Work Setting
• Kanban Techniques
• SMED & Total Productive Maintenance TPM
• Manufacturing Resources Planning (MRP II)

Section VIl : Key Success Factors
Key Success Factors

Duration

1 or 2-day

Language of Instruction

The course is available in English